It all starts with this... Policies
The following are our general operation policies and terms of service which were put in place for the safety of all of our guests.
All daycare/boarding clients must complete our service agreement and pay the fees associated to be able to book an assessment to have their pets evaluated. Please note that by using our services you agree to our terms of service and waivers of liability.
Vaccinations must be up to date, and given a minimum of 2 days prior to the pet participating in any activities.
Flea/Tick/Lice treatments must be done regularly.
Pets who have not visited our facility within 30 days are subject to new pet procedures (trial/assessment) to ensure the correct integration with our current guests.
All pets must be on leash while entering/exiting the facility, slip on leads and leashes are available if needed, please ask our staff for help.
Prong or Choke collars are not permitted, all pets must have a fitted flat collar or a harness. We remove all collars from the pets for safety reasons.
All pets must be friendly, if your pet has any behavioral issues, please let us know ahead of time for the safety of everyone.
We can accept puppies at 10 weeks of age (or after 2 sets of shots).
We require that all pets are to be spayed/neutered if older than 6 months of age. Exceptions are made on a case-by-case basis.
Pets causing injuries to other pets or showing aggression will be separated and placed in a holding kennel until parents could pick them up. As per our service agreement we are not responsible for any costs incurred due to injuries. The owner of the pet causing the injury would be responsible for the costs associated with any treatments necessary for all injured parties.
All promotions are subject to our general service policies.
Promotions cannot be combined, the higher discount rate may be applied.
All pets must pass a behavioral assessment to be legible to participate in any activities or benefit from any daycare or boarding services we provide.
All coupons have no cash value.
Daycare Pickup/Drop-off Policies
Pets not picked up before closing will incur a fee of $5 for every 15 minutes or portion of up to one hour. Pets left after 8 pm will be charged $25 in addition to the daycare fee to account for the late fee plus boarding fee whether your dog is boarded or not.
We provide continuous supervision to all pets, 365 days a year. After-hour pickups/drop-offs can be only accommodated with prior notice (an hourly rate will apply).
For the safety and security of all our guest dogs we must be informed of temporary and/or permanent arrangements for drop off and pick up of your pet. We must be made aware of the persons name and contact numbers for changes for pick up. No dog will be released until we have confirmation from the owner of the dog. Government issued photo identification will be required.
Boarding Pickup/Drop-off Policies
Pets that attend our facility for sleep-overs have to be picked up before 11 AM on their pickup day, if not, a late pickup fee ($20) would apply. Pets staying past closing time would get an additional night's fee applied.
Pets coming in for sleep-overs should be dropped off ideally in the mornings, but by no later than 3PM. This allows the pet to get acclimated and slowly integrate into the daily routine.
A valid credit card number must be kept on file (credit card numbers are always encrypted on our payment processor's database - PayFirma/FirstData) for all sleep-over clients in case of emergencies.
A minimum of a week (7 days) notice is required for sleep-over cancellations, short-notice cancellation will result in a 50% cancellation charge applied to the account or charged to the credit card on file. During holiday/peak season, we will require a non-refundable deposit to secure a space for your pet (the deposit counts towards your final total).
Last-minute boarding stays during holiday season will incur a $50 fee. Last-minute bookings are defined as bookings made less than 3 days from the start date of the booking.
In an event that you pick your pet up early, we do not provide any credits or discounts for an early departure. You will be charged for the entirety of the booking.
Boarding stays longer than 10 days require a payment in advance equal to 50% of the estimated total or a valid credit card to be on file for purposes of charging payment in full at the end of each week.